Privacy Policy

1. Information We Collect

We may collect information provided directly by businesses, staff members, customers, or users of QRSchedule.

This information may include:

• Name
• Email address
• Phone number
• Business name and business information
• Appointment and booking information
• Services selected
• Staff assignments
• Customer preferences
• Account information
• Communication history
• Marketing campaign information
• Transaction and payment-related information
• Technical information such as IP address, browser type, device information, and usage data

When users interact with a business through QRSchedule, we may also process information required to complete appointments, reminders, confirmations, cancellations, customer support requests, and other communications.

2. WhatsApp Business Platform Data

QRSchedule integrates with the WhatsApp Business Platform provided by Meta.

Businesses using QRSchedule may connect their own WhatsApp Business Account and phone number to the QRSchedule platform.

When a business connects WhatsApp to QRSchedule, we may process information including:

• WhatsApp Business Account identifiers
• WhatsApp phone number identifiers
• Customer phone numbers
• WhatsApp user identifiers
• Messages sent to or received from the connected business
• Message timestamps
• Message delivery status
• Read status
• Failed-message status
• Message template information
• Customer responses
• Appointment-related conversations
• Campaign-related communications
• Webhook events provided by Meta

QRSchedule processes this information only to provide functionality requested by the connected business, including customer communication, appointment management, reminders, notifications, customer service, and authorized marketing campaigns.

Businesses are responsible for obtaining any customer consent required by applicable law or WhatsApp policies before sending business-initiated or marketing communications.

3. How We Use Information

We may use collected information to:

• Create and manage appointments
• Send booking confirmations
• Send appointment reminders
• Send cancellation and rescheduling notifications
• Facilitate communication between businesses and customers
• Process inbound WhatsApp messages
• Send authorized WhatsApp messages
• Operate customer communication campaigns
• Maintain customer records
• Provide business analytics
• Improve QRSchedule services
• Diagnose technical issues
• Prevent misuse, fraud, or unauthorized access
• Provide customer support
• Comply with applicable laws and platform requirements

We do not sell personal information to third parties.

4. WhatsApp Marketing Communications

Businesses using QRSchedule may use WhatsApp to send marketing communications to customers who have provided appropriate consent.

Examples may include:

• Promotions
• Discounts
• Special offers
• New service announcements
• Customer re-engagement campaigns
• Loyalty offers

Businesses remain responsible for ensuring that their marketing activities comply with applicable laws, WhatsApp Business Messaging policies, and Meta requirements.

Customers may request to stop receiving marketing messages at any time.

5. Service Providers and Third Parties

QRSchedule may use trusted third-party service providers to operate the platform.

These may include providers of:

• Cloud hosting
• Database infrastructure
• Messaging infrastructure
• WhatsApp Business Platform services
• SMS services
• Payment processing
• Email services
• Analytics
• Security and monitoring

These providers may process information only as required to provide their respective services.

For example, WhatsApp communications may be processed through infrastructure operated by Meta Platforms, Inc. and its affiliates in accordance with Meta’s own terms and privacy policies.

6. Business Customer Responsibilities

Businesses using QRSchedule control how they communicate with their own customers.

Each business is responsible for:

• Obtaining necessary customer consent
• Maintaining lawful customer records
• Using messaging features responsibly
• Following WhatsApp Business policies
• Following applicable privacy and marketing laws
• Responding to customer privacy requests where required

QRSchedule provides the technology used to facilitate these activities.

7. Data Storage and Security

We use reasonable technical and organizational safeguards designed to protect information against:

• Unauthorized access
• Loss
• Misuse
• Disclosure
• Modification
• Destruction

Our infrastructure may use encrypted connections, access controls, authentication systems, database security controls, logging, and other security measures.

No internet-based system can guarantee absolute security, but we continuously work to protect information processed through QRSchedule.

8. Data Retention

We retain information only for as long as reasonably necessary to:

• Provide QRSchedule services
• Maintain business records
• Resolve disputes
• Maintain security
• Meet contractual obligations
• Comply with legal requirements

WhatsApp message information and webhook events may be retained for operational, customer service, security, analytics, and record-keeping purposes.

Businesses may request deletion of eligible information when it is no longer required.

9. Data Deletion Requests

Users and businesses may request deletion of personal information associated with QRSchedule.

Requests may be submitted by contacting:

Email: support@qrschedule.com

Please include sufficient information for us to identify the relevant account or records.

We may need to verify the identity of the requester before processing a deletion request.

Certain information may be retained when required for security, fraud prevention, contractual obligations, accounting, or legal compliance.

10. Access, Correction, and Privacy Requests

Depending on applicable law, users may request:

• Access to personal information
• Correction of inaccurate information
• Deletion of personal information
• Restriction of certain processing
• Information about how their data is used

Requests can be sent to: support@qrschedule.com

11. Cookies and Website Technologies

QRSchedule may use cookies and similar technologies to:

• Keep users signed in
• Maintain sessions
• Remember preferences
• Analyze website usage
• Improve performance
• Detect security threats

Browser settings may allow users to restrict or disable certain cookies.

12. Children’s Privacy

QRSchedule is intended primarily for businesses and customers booking professional services.

Our services are not designed to knowingly collect personal information directly from children without appropriate authorization from a parent or guardian where required by law.

If we become aware that information has been collected improperly, we may take steps to remove it.

13. International Processing

QRSchedule may use service providers and infrastructure located outside a user’s country.

As a result, information may be processed or stored in jurisdictions different from the location where it was originally collected.

We take reasonable steps to ensure that service providers handling personal information apply appropriate safeguards.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as QRSchedule develops new features, integrates new services, or responds to regulatory requirements.

When material changes are made, we may update the effective date displayed at the top of this page.

Continued use of QRSchedule after an updated policy becomes effective constitutes acceptance of the updated policy where permitted by law.

15. Contact Us

For privacy questions, data requests, or concerns regarding this Privacy Policy, contact:

QRSchedule
Operated by ALGONLP SMC Private Limited
Website: qrschedule.com
Email: support@qrschedule.com
Pakistan